Starbucks China FAQs

  • Does Starbucks China provide the delivery service?

    There is currently no third party delivery service authorized by Starbucks China. Please call Starbucks Customer Care Service Hotline 400-820-6998 if you have any question.

  • How to distinguish if the bottled Frappuccino products are sold by Starbucks authorized distributors in China?

    Consumers can distinguish Starbucks authorized bottled Frappuccino products by reviewing the back labels. Currently, the bottled Frappuccino in the market have official authorized distributor name of Kang Ren and Starbucks hot line number 400-820-6998 printed on the back label. Products that are otherwise labeled are not authorized by Starbucks in China. Four flavors of bottled Frappuccino are available for sale in China: coffee, mocha, vanilla and caramel. Frappuccino products of other flavors are not provided by Starbucks authorized distributors in China.

  • Can I take pictures of barcodes from Starbucks paper vouchers or on My Starbucks Rewards cards to accumulate points onto software applications and use them in stores?

    To protect Starbucks customer’s benefits and My Starbucks Rewards member’s account safety, Starbucks stores only accept official or authorized physical or digital pre-paid vouchers/cards. For example, beverage vouchers, dragon dumpling vouchers, mooncake vouchers, gift cards, physical My Starbucks Rewards cards, or virtual My Starbucks Rewards QR code function that may be potentially offered through the Starbucks China Official Mobile App. Prepaid vouchers/cards or My Starbucks Rewards cards obtained or displayed in formats other than the aforementioned formats are not accepted in our stores. This includes but is not limited to a simple screen-capture of barcodes or QR codes on physical vouchers or cards, or those barcodes or QR codes produced by third party applications.

  • There are many online and social media promotions of discounted or even free Starbucks products, are these real?

    Our official Weibo and WeChat handles are “Starbucks China” and “Starbucks JZH”. To ensure personal data and financial safety, consumers discretion is advised with online and social media promotions on Starbucks products offered by non-official names. Whenever in doubt, please consult Starbucks China official customer service hotline 400-820-6998.

  • We found some stores and online markets are selling what they call "Starbucks 3-in-1 instant coffee imported from the US", is this product officially marketed and sold by Starbucks China. If not, how to tell them apart?

    It has recently come to our attention of some counterfeit 3-in-1 soluble coffee products in China which bear the Starbucks registered trademarks without authorization. Starbucks has taken this matter very seriously and will take all the necessary actions against counterfeit coffee products and to protect our legitimate rights and interests. Our official “Ready Brew” coffee is branded as Starbucks VIA®. All are imported products and sold only in our Starbucks stores in China. Currently there are mainly five flavored products available in the market: Italian Roast imported from US and Columbia, Caramel Latte, Mocha and Vanilla Latte imported from Columbia, all by our wholly owned trading company Starbucks (Shanghai) Supply Chain Company Limited. Customers can review this information from the Chinese back labels on the package. If you want to know more about Starbucks products, please contact us through our official hotline 400-820-6998. We sincerely thank you for your continuous support for purchasing Starbucks authorized coffee products. To protect your own rights and to ensure your safety, please refrain from buying counterfeit coffee products that infringe the Starbucks trademarks.

  • When was Starbucks founded?

    Starbucks Coffee Company was founded in 1971, and since then we have always been committed to ethical sourcing and roasting the world’s finest Arabica coffee.

  • Could you please tell me something about the history of Starbucks?

    Starbucks Global

    1. Founded in 1971 with the opening of the 1st location in Seattle’s Pike Place Market selling only coffee beans
    2. Howard Schultz joined Starbucks in 1982 as director of retail operations and marketing
    3. Schultz purchased the company in 1987 and Starbucks Coffee Company opened the first store to sell brew coffee and espresso beverages
    4. Completed IPO on NASDAQ in 1992 under the trading symbol “SBUX”, thus opening a new chapter of growth for the company
    5. Now, Starbucks has more than 400,000 partners, 30,000 stores in more than 80 countries globally.
  • What is Starbucks’ mission?

    Mission Statement To inspire and nurture the human spirit - one person, one cup and one neighborhood at a time. Guiding Principles Partners, coffee and customer-centered, we devote our life to our values: Building a warm culture and a sense of belonging, welcoming and accepting everybody. Challenging the status quo, breaking rules, being creative and growing with our partners. We respect each other, we are a team, and we are honest. We try our best to accomplish as much as we can, while taking responsibility to grow and build our communities. From our humanity standpoint, we chase good profits that help the us and our communities.

  • Besides coffee, does Starbucks serve food as well? What are they?

    At Starbucks we source the finest and freshest ingredients and use them to bring you delicious foods that compliment our range of coffee. We pride ourselves on quality and always strive to source our ingredients locally. In our stores, you will find enticing, exciting and tasty offerings to enjoy as you snuggle up with your cup of coffee. From pure indulgence to healthy indulgence, for breakfast, lunch, snacks & treats, come into your local Starbucks and enjoy the experience.

  • How can I join Starbucks as a franchisee in China?

    All Starbucks stores in Mainland China is operated under a fully-owned company-operated model under Starbucks Coffee China. We do not have a franchise model in the market. Thank you for your interest in Starbucks and we seek your understanding and continued support.

  • How can I apply for a position with Starbucks in China?

    The best way to apply for a position is to send your resume via the following email address: Your resume will remain active in our database for one year. Your information will be carefully considered and we will contact you if we determine that your skills and qualifications are a strong match for our current needs.

  • What is a Starbucks digital voucher and where can it be used?

    Starbucks digital value based vouchers are issued by Starbucks (Shanghai) Trade Company Limited and are available in formats such as barcodes, numerical digits, etc. The Starbucks digital value based vouchers can be used to purchase designated products sold by designated Starbucks stores in Mainland China. (More information on: Starbucks stores that do not accept Starbucks digital value based vouchers).

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